Ajuda

What is an official auction?

An official auction is a public sale of used or new assets to the highest bidder. It is performed by a sworn auctioneer registered in the State's Board of Commerce. We currently offer 2 types of auction:

• Official online auction:
  Auctions take place on date and venue previously announced and follow the terms and conditions established by law. Bids are placed by proponents who are on site voicing their bids, or by clients registered on the website who have either programmed their bids or are following the auction online through the internet. This offers transparency as well as complete, real time interactivity between on-site and online bids.
• Official on-site auction
  Auctions take place on date and venue previously announced and follow the terms and conditions established by law. Bids are placed exclusively by proponents who are on site voicing their bids.

How do I participate in official auctions?

Any person or company can participate in an auction as long as they have the legal ability for such. For online and on-site auctions, proponents can participate by either visiting the auction venue or following the auction through the internet. Regular official auctions require the presence of the bidder.

To participate online, you need to register previously and wait for your access to the system to be granted. Click on the REGISTER link located on the menu to begin your registration process.

Here's how the auction works: the assets being auctioned are announced in the media, and on the day of the event they are auctioned in a public session. The winner is the bidder with the highest bid, provided that the bid is higher than the minimum amount established by the seller.

The listings that remain unsold until the end of the auction can be displayed in the OPPORTUNITIES section of this website and will be available for interested buyers.

The 10 Commandments of online auctions

1) The listings will receive bids from the internet and from bidders on-site simultaneously.

2) No listing can be sold, at any time, before 3 minutes without receiving any new bids from online bidders.

3) A new bid placed during the 3 minutes remaining for the end of the auction, regardless if it's online or on-site, will extend the end of the auction for another 3 minutes.

4) The highest on-site bid received by the auctioneer will be the winner if it's not superseded by an online bidder and if the bid is above the minimum price established by the seller.

5) The highest online bid will be the winner if it's not superseded by an on-site bidder and if the bid is above the minimum price established by the seller.

6) The highest on-site bidder who's outbid by an online bidder will always have the priority to place a new bid.

7) In the lack of manifestation or upon refusal from this on-site bidder to raise the bid, than the other interested bidders will be allowed to bid.

8) When the highest offer does not achieve the reserve (minimum) price, the listing will not be sold or it will be sold conditionally, in which case the offer will be later analyzed by the seller.

9) The listing will be accepting bids as long as there are interested clients both on-site and online, or more than one online bidder placing bids, adding another 3 minutes upon every new bid.

10) A bid is only valid when it's accepted by the system; bids must also be equal or higher than the amount of the current bid plus the listing increment.

Tips for safe bidding

Before bidding on an item, we advise you to previously inspect it so to clear any questions you may have and to avoid eventual issues. The auctioneer sells items "as is" and does not accept after-purchase complaints to this regard.

How can I place my bid?

According to the type of auction, you can either place your bid in person during the auction or through the internet, following the auction in real time and placing your bids simultaneously with on-site bidders.

You can also program your bids or set a range to your offer before the auction, avoiding eventual system access difficulties during the auction.

Our clients also have the possibility of buying unsold items after the auction by visiting the OPPORTUNITIES section or contacting our sales staff on +55 11 5575-9555.

Why are auctions a good deal?

Auctions are currently the best way to trade used or new assets - both for buyer and seller. For sellers, auctions allow potential buyers to compete for an asset, ensuring the best price is achieved for their product - not to mention the immediate availability of capital and reliability of the transaction, which is mediated by an experienced, trusted professional. For buyers, the advantage is in the variety of the offers and the low price of acquisition in comparison to the prices on the conventional market.

Frequently asked questions (FAQ):

• Can I withdraw my bid?
  - No. By bidding, you are committing to pay for the item (promise to buy). If the bid is withdrawn, the bidder will be liable for the dissolution of the deal and is subject to penalties in the commercial and legal spheres.
• What is a conditional bid?
  - If the auction ends without reaching the minimum price established by the seller, the auctioneer is not authorized to sell the item as mandated by the auction permission terms. In this case the auctioneer can, under his own discretion, accept the highest bid as a conditional bid, which means it will be analyzed by the seller, who can accept the bid or make a counter offer, increasing the chances of closing the deal and benefitting all parties involved.
• What are the figures shown on the bid screen?
  - The amounts displayed on the bid window are: (1) initially just a referential for the start of the auction; (2) When the first bid is placed, the amount shown is the current bid followed by the bidder's identification. It's important to remember that the reserve (minimum) price is not disclosed to the public, but only known by auctioneer and seller.
• How do I pick up the items I bought?
  - After paying for the items you've purchased, the Auctioneer will issue a "Note of sale" to be collected by the buyer in our office upon presentation of the item's "Proof of Purchase" (on-site clients) or sent by mail. By presenting the "Note of sale", the buyer will be able to pick the item on the location indicated on the auction publication.
• What documents should I take to the auction?
  - To place bids on an auction you need to be previously registered (on the day of the event) and to provide one or more deposit checks to guarantee your bids. Therefore, you need to have an ID and your checkbook with you.
• How much extra will I pay for the item bought?
  - According to the legal dispositions that regulate the auction activity, the buyer should pay a 5% (five percent) commission, calculated over the bid value, to the auctioneer plus commission and administration fees owed to Deseulance that can vary from auction to auction. For example, if you buy an item for $1,000, you will pay $1,050 + Deseulance commission and fees.
• What documents are provided with the items?
  - For clients present on-site, after winning the bid a personalized "Proof of Purchase" will be issued on-site upon presentation of the deposit check. For online clients, an email will be sent confirming the purchase. After the auction, the buyer must provide - either in person or by fax - the information necessary to issue the respective "Note of sale", such as name (person' or company's), address, and ID numbers.
  The invoice will be issued by the seller upon pick up of purchased assets and presentation, by the buyer, of the note of sale issued by the auctioneer.
  

Frequently asked questions (FAQ) - Online bidders:

• I have competed with several other online bidders and mine was the highest bid. The time is up, but I only see the message "Going once…". Am I the winner?
  - Not yet. Your bid is so far the highest online, but you still need to wait for the participants who are on site to define their move. If there is no one on-site interested and your bid has reached the reserve price, then you are the winning bidder. If someone on site raises your bid, another 3-minute round will start so you can place a new bid if you wish. If during these 3 minutes there's no online bids from either you or another online bidder, than the on-site bidder will win. However, if you or another online bidder raises the bid then another 3-minute period will commence.
• The item I was bidding on has disappeared from the list. How do I know if I won?
  - If you are viewing the Hot List, then you'll see only the 15 listings ending sooner. To check if you won the auction, change the "view listings" option on the top of the screen. After the auction of an item has ended definitively, it will disappear from the Hot List after 30 seconds, but a message will be immediately displayed informing if the item has been sold or not, to whom and for how much. Also, while the auction is running you can see the status of any listing by changing the "See listings" option. After the auction has ended you can see all the items you've bid on by clicking on "My bids" on the menu.
• How can I place my bids online?
  - There are two different moments and two different ways of participating in the auction through the internet. You can place your bid, or determine a range of values, before the auction starts or during the auction.
  • As to when:
    i. Before the auction - you are sure your bid has been successfully accepted by our system and don't need to worry about following the auction.
    ii. During the auction - you can place and increase your bids in real time and follow the auction in real time.
  • As to how:
    i. Single price - you can enter the amount you are willing to pay before or during the auction. During the auction you also have the option to bid on the price suggested by clicking OK.
    ii. Range of prices - you enter the start price and the maximum price you're willing to pay for the item and the system will raise, if necessary, your opponents' bids up to the threshold you've defined if it's higher or equal to the current bid plus increment.

Note: it's important to remember that by setting a range of prices you are not placing an actual bid, but rather an intention to bid. Only you have access to the range you entered, and you can change the maximum bid at any time while it does not turn into an actual bid. Therefore, if you set a range of $1,000 to 10,000, your current bid is $1,000, and the bids that go up to $10,000 will only be turned into actual bids when an opponent places a bid, in which case the system will raise your bid respecting the conditions established.

Frequently asked questions (FAQ) - On-site bidders:

• I have outbid all other on-site bidders and my bid has been entered on the internet. Am I the winner?
  - Not yet. After your bid has been entered on the internet, you need to wait until the auction of the item ends. If during this time no one online raises your bid, then you will be the winning bidder (as long as your bid reaches the reserve price). If an online user outbids you, the auctioneer will ask you if you want to raise your bid. If you don't, or if you don't respond, the auctioneer will check if anyone else on-site is interested. In case there's no interest from participants on-site, the item will be sold to the online bidder. However, if you or anyone else on-site raises the bid, this new bid will be entered on the internet and another 3-minute period will commence, and so on.
• Can I raise my bid if I'm outbid by an online bidder?
  - Yes. If during closing time an online bidder outbids you, the auctioneer will give you preference if you wish to raise your bid, as many times as necessary.
• I've raised my bids several times, but I keep being outbid by online users. When will the auction end?
  - As in every auction, the competition ends only when one of the parties gives up. We recommend you not to wait until the end of the 3-minute period to raise your bid, since every new bid triggers a new 3-minute period.

If you have more questions, please get in touch with us by accessing the CONTACT US section and filling the form accordingly. We will contact you as soon as possible!